Delivery & Order Information

Find everything you need to know about delivery and if you need to return an item.

Can't find what you're looking for? Fill in the form on our Contact Us page and one of our friendly team will be in touch.

Delivery Order

How much is delivery and which postcodes do you deliver to?

Delivery charges depend on your postcode area, please find all our delivery zones below:

 Zone 1 - £20 delivery to: DE1, DE11, DE12, DE13, DE14, DE15, DE22, DE23, DE24, DE3, DE73, WS13, DE6, DE65, DE72, LE65
Free delivery on orders over £150

Zone 2- £30 delivery to: DE21, ST14, WS15, B79, DE5, DE56, DE74, LE67
Free delivery on orders over £250

Zone 3- £40 delivery to: DE55, B77, B78, CV13, CV9, LE11, LE12, NG10, WS14, WS7
Free delivery on orders over £500

If you send us your postcode, we can confirm the delivery charge for your address.

What happens when I place a delivery order?

After your order is placed, a member of  the Home & Trade team will be in touch by phone to arrange your delivery at a time that works for you. It normally takes 2-4 days to deliver your products. To help everything go smoothly, please make sure there's a safe, accessible area where our driver can offload your materials.

How long does it take to receive my products?

Orders can take 2-4 days to arrive. We will always call you to arrange a suitable delivery day and time. 

Returns Information

What is your returns policy?

We can't offer refunds if you change your mind, but if anything arrives damaged, we'll happily put it right. Feel free to ask us anything before you buy.